Q: I’d like to place a delivery order – can I do that online?
Answer: Right now, we are only accepting pickup orders through the website. For all delivery orders, please call 1.855.MBAKERY or your local Magnolia Bakery and one of our customer service representatives can assist you.
Q: I placed my order a couple of days ago but haven’t received a confirmation – how do I get a copy of my invoice?
Answer: An invoice is sent via email as soon as your order is placed, as well as the day the order is processed. If you haven’t received a copy of your invoice, however, please call 1.855.MBAKERY and a member of our team would be happy to resend.
Q: I’m looking to place a same day order – is it possible to do through the website?
Answer: All online orders must be placed at least 48 hours in advance. However, we do our best to fulfill same day orders if possible. Please call 1.855.MBAKERY to speak to a customer service representative to see if it would be possible to fulfill a same day or next day order.
Q: Do you have any restrictions for what can be inscribed on cakes?
Answer: Yes. We do not allow any profanity or mature content to be inscribed on cakes. If you’re unsure whether or not your inscription meets Magnolia Bakery’s standards, please call 1.855.MBAKERY and a member of our team would be happy to assist you.
Q: I need to change something on my order – can I do that?
Answer: No problem – please call 1.855.MBAKERY and a member of our team can assist you with making those changes. Please note that changes to your order can only be made up to 24 hours in advance of the pickup date and time.
Q: I’d like to cancel my order – how can I do that?
Answer: Orders can be cancelled up to 24 hours in advance of pickup. For all orders cancelled within 24 hours of the chosen pickup date/time, customers will be charged 50% of the order total. Please call 1.855.MBAKERY to speak to one of our customer service representatives who can assist you with canceling your order.
Q: I was hoping to customize my dessert – is that possible?
Answer: Custom orders cannot be placed through the website, however you can call 1.855.MBAKERY and one of our customer service representatives will assist you.
Q: Will you be adding more desserts to the website?
Answer: Yes! We’ll be adding new desserts on a regular basis that you can order online. Please be sure to check back regularly to see our updated menu. If you’re looking for a particular dessert, please call 1.855.MBAKERY to place your order.
Q: I’m not seeing the dessert I wanted on the website – does that mean I can’t order it in advance?
Answer: No, it just means we haven’t added it to the website yet! We will be adding new dessert options for online ordering soon. In the meantime, if you’re looking for a particular dessert, be sure to call 1.855.MBAKERY to place your order.
Q: I’ve placed shipping orders with Magnolia Bakery previously and already have an online account, but it’s asking me to create another account for pickup orders – how come?
Answer: We use two different systems for nationwide shipping and local pickup. As a result, customers have to have two separate accounts to place orders through the individual platforms. We apologize for any inconvenience this may cause.
Q: I’m looking to order something for my family in Florida – is it possible to do so on the website?
Answer: Yes – to place shipping orders, please visit magnoliabakery.goldbely.com.
Q: What credit cards are accepted on your website?
Answer: We accept Visa, MasterCard, American Express and Discover.
Q: I use the Magnolia Bakery app – is it possible to earn rewards points with online orders?
Answer: At this time, reward points can only be accrued from in store purchases.
Q: Can I pay for an online order using a Magnolia Bakery gift card?
Answer: No, at this time, we only accept Visa, MasterCard, American Express and Discover as payment for online orders.
